Get in Touch With Us

Got a question about a casino not on GamStop, spotted something that needs updating, or want to tell us about a brand we haven't looked at yet? This page covers how to get in touch and what kind of messages we're able to help with.

How to Reach the Loopster Team

Email is the best way to contact us: [email protected]. We read every message that comes in and try to reply within a couple of working days. If your enquiry relates to a specific brand — say, Betmica, Kikibet or one of the other sites in our current rankings — mentioning the name upfront helps us answer faster.

What We Can Help With

We get a wide range of messages, and most fall into one of these categories:

• Questions about a listed casino — asking how a welcome offer works, what games a site carries, or how withdrawals are handled at a particular brand.
• Corrections — offer terms, minimum deposits and free spin counts change on the operator's end without much notice, so if something on our site looks out of date, tell us and we'll check it.
• Suggestions for new listings — if you've come across a new casino not on GamStop that you think deserves a look, send us the name and we'll add it to our research list.
• Feedback on our ratings and method — we're open to hearing where readers disagree with how we've scored or ranked a site.
• General queries about GAMSTOP and self-exclusion — we can point you towards general information, though we're not able to manage your GAMSTOP account or provide personal advice.

What This Page Is Not For

We're a comparison and review site, not the operator of any casino listed here. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or answer questions specific to your account at any brand. Those matters need to go directly to the casino's own support team, usually reachable through live chat or email on their site.

Similarly, if you're looking for support around gambling harm, please contact a dedicated support organisation rather than a comparison site — we're happy to point you in the right direction if you ask, but we're not equipped to provide that support ourselves.

What Happens After You Send a Message

1. Your email is read by a person on our editorial team, not an automated system.
2. If it's a correction or a factual query, we check it against our current research before replying.
3. If it's a suggestion or feedback, it gets passed to whoever handles that part of the site.
4. You'll get a genuine reply, typically within two working days, though this can stretch slightly during busy periods.

Keeping Our Comparisons Accurate

Terms at casinos not on GamStop — bonus percentages, wagering conditions, payment options — shift more often than at UK-licensed sites, since these operators sit outside GAMSTOP's central exclusion scheme and aren't bound by identical update requirements. Reader input is one of the ways we catch changes quickly, so if you've played at a site featured in our list of non GamStop casinos and noticed the offer or game selection has moved on, we'd rather know sooner than later.

Whatever the reason for writing in, thanks for taking the time. We'll get back to you as quickly as we reasonably can.